H3Max Refund Policy
Refund rules for one-time H3Max credit-pack purchases.
Last updated: September 3, 2026
General rule
Credit-pack purchases are generally non-refundable.
Eligible issues
If you experience a duplicate charge, purchased credits are not delivered, or a verified platform technical failure prevents the purchased service from being delivered, you may request a refund or replacement credits.
Request window
Email [email protected] within seven days of payment. Include your account email, Stripe receipt or order reference, and a description of the issue. Never send full payment-card details.
Review
We will verify payment, credit-ledger and generation records before approving a refund or issuing replacement credits. Requests outside the eligible issues above are not guaranteed.